Home Forums weBBoat Lite Mobile visible but will not connect

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    • milithgow
      Participant
      Post count: 4

      Hi – Mobile/SIM card working well till latest update of APNs. I can see I have a mobile connection but the ‘button’ is red and telling me I am disconnected. I have rebooted, reset the APN and region, switched on and off, closed and re-opened App. I am on ‘3’ network. Sim is prepaid and does not have a Sim code. Wifi is working fine. As was mobile till latest update. Any help welcomed.

    • glomexadmin
      Keymaster
      Post count: 156

      Hi,
      Which weBBoat model is it? (weBBoat 4G Lite or weBBoat 4G Lite EVO)

      Could you send us a screenshot of the control panel to the email webboat@glomex.it and service@glomex.it?

      Thanks

    • milithgow
      Participant
      Post count: 4

      It is the weBBoat Lite. I am not on the boat at present but will do when I am next down. I can however describe it quite well. On the Control Panel which is divided into two parts Mobile and Wi-fi, the top section, Mobile, gives me information on the signal strength in number of bars (standard signal strength format) and next to it is a dot that is either green – connected or red – disconnected. I have strong signal strength but red for disconnected. Going further down the page standard setting is auto and as the Wi-fi is connected I can access services. However when the signal strength is low and and I alter the setting to 4g, I remain disconnected. I have checked the card and it has plenty of data left on it and does not run out till July. I have checked on the 3 site and the card is active. I have rebooted. I have turned off and on. All to no avail.

      • philippe4351
        Participant
        Post count: 7

        I have exactly the same issue.
        Very strange, after many settings, stop/restart, set on/off the roaming, i had « connected », but a failing 12v, it stays always disconnected.

      • glomexadmin
        Keymaster
        Post count: 156

        Sorry some part are not clear. The unit at last have worked, but after a power off and on it lost connection?

    • glomexadmin
      Keymaster
      Post count: 156

      Hi,
      I would like to check which operator is detected and which APN has been set. If the SIM is working and has credit, it is possible that it may depend on the APN set.
      Regards

    • milithgow
      Participant
      Post count: 4

      Is it best to post on this forum or send email? I have set APN as 3internet. Only 3 one available.

    • glomexadmin
      Keymaster
      Post count: 156

      Hi,
      please send email to service@glomex.it.

    • Mathiassoderstrom
      Participant
      Post count: 1

      I have the exact same problem. i have been using the system for 3 years but suddenly the router won’t connect to Internet. I have rebooted system and restarted the router but nothing works.
      new firmware or updates?

      • glomexadmin
        Keymaster
        Post count: 156

        Hi,
        Which weBBoat model is it? (weBBoat 4G Lite or weBBoat 4G Lite EVO)

        Could you send us a screenshot of the control panel to the email webboat@glomex.it and service@glomex.it?

        Thanks

    • milithgow
      Participant
      Post count: 4

      Hi – I replaced my data card and it started to work. Not sure why the 3 card would no longer work but switched if for a Tesco mobile card (part of 02 I think) and I have had no problems since. Glomex were very helpful in going through the various options I tried.

      • glomexadmin
        Keymaster
        Post count: 156

        Thanks to you,
        it was a pleasure to be able to help you.

    • gmailodyssey
      Participant
      Post count: 2

      Hi i have thz same problem with weBBoat 4G Lite sim card is ok mobile system detected but no data connection i have tested all configurations ppp … auto apn and custum apn free (french sim card) and it s not connected witn internet data

      • glomexadmin
        Keymaster
        Post count: 156

        Do you know if tha sim you have in the weBBoat is allowed to surf on internet in tethering mode?
        To test it you can mount the sim ina mobile phone, set the mobile phone to share connection via hotspot, then try to connect other mobile devices to the hotspot wifi, and see if thaht devices surf on internet.
        If they surf on internet the sim can work in tethering mode, otherwise the sim is not allowed for the tethering, and you need to ask the provider to abel it.

        Ask the provider if the sim be used in a mobile router, or if it have some connection limitation.
        Ask if the APN used is correct, or if there is another.

    • gmailodyssey
      Participant
      Post count: 2

      yes it works on tethering mode no problem with that

      • glomexadmin
        Keymaster
        Post count: 156

        Sorry If I ask, but you have tested the sim like I suggested?

        If yes, do you have asked the provider if the sim can be be used in a mobile router, or if it have some connection limitation.
        Ask if the APN used is correct, or if there is another.

    • philippe4351
      Participant
      Post count: 7

      About tethering,
      my sim provider says
      —————————————————————————————-
      Steff (Mobile Vikings)
      15 mai 2023, 08:50 UTC+2

      Bonjour !

      De notre côté, l’itinérance est activée par défaut, mais je ne sais pas si c’est le cas sur l’appareil.

      Nous prenons en charge le tethering, mais il faut pour cela que tous les paramètres soient corrects.

      Parfois, les paramètres doivent être différents lorsque vous êtes à l’étranger. Ces paramètres sont les suivants :

      Nom : Internet mobile
      Apn : internet.proximus.be
      MNC : 01

      N’hésitez pas à nous recontacter si vous avez encore des questions.

      Kind regards
      Steff
      Mobile Vikings crew member
      ————————————————————-/———————
      HOW TO SET MNC 01, this parameter is not accessible ?

      Regards

      • glomexadmin
        Keymaster
        Post count: 156

        You need only to add this parameter “Apn : internet.proximus.be” not the MNC.

    • philippe4351
      Participant
      Post count: 7

      Can you explain why i can send sms to my glomex box having « disconnected » status ?
      Regards

      • glomexadmin
        Keymaster
        Post count: 156

        Becouse the sim not use internet to send SMS.

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