Home Forums CamBoat Image freezes then the camera is disconnected with the error 1000015.

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    • Noel
      Participant
      Post count: 2

      Hello, when the camera lens is in the light, the image freezes then the camera is disconnected with the error 1000015. If I put the camera lens back in the dark, the camera is again accessible in visualization and configuration.

      I am on iphone ios and I have already reset the camera to the factory settings

      Thank you in advance

    • glomexadmin
      Keymaster
      Post count: 78

      Hi Noel, I think is necessary send the unit here in Glomex for a chek.
      To do this, please send an e-mail to sevice@glomex.it with the serial number of the unit and a littel description of the issue, adn I will open the RMA.

    • Noel
      Participant
      Post count: 2

      Hello, ok I will send an email with the description of my problem to the indicated email.
      I also tell you that this is my second camera, I returned my first Camera which had the same problem. My second Camera is new and I never managed to configure it because of this problem.

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