Home › Forums › ZigBoat › Cannot connect to gateway

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    • Daibach2
      Participant
      11 October 2023 at 12:13 pm
      Post count: 6
      #2919

      Hi
      I cannot connect to the gateway. I keep getting a message ‘NTS_Connecting’ and then it says ‘Device not available’.
      I have reset the gateway, logged out of and then back into the ZigBoat WiFi and also deleted and re-installed the ZigBoat app – I still get the same message ‘NTS_Connecting’ and then ‘Device not Available’.

      Any ideas what I need to do ?

    • glomexadmin
      Keymaster
      11 October 2023 at 12:13 pm
      Post count: 158
      #2924

      Hi, have the same problem if you try to connect via zigboat wifi?
      If yes probably the unit is faulty and need to be replaced.

    • Daibach2
      Participant
      25 October 2023 at 7:08 am
      Post count: 6
      #2927

      Yes. That’s when I get the problem – I connect to Zigboat Wi-Fi using my iPhone and then when I open the ZigBoat app, I get the error message.

      Do ZigBoat replace the faulty unit for me ?

      • glomexadmin
        Keymaster
        25 October 2023 at 7:10 am
        Post count: 158
        #2929

        Hi, to replace the unit is necessary open an RMA and send it here. After a check if the unit is defective, we replace it.
        Please send an email to service@glomex.it with the serial number of the unit and purchase documentation.

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