27. Can I install the sensors on GRP surfaces?

Yes, it’s possible to install the sensors on GRP, metal, wood surfaces using the supplied 3M adhesive tape. For more permanent mounting, you can use screws.

19. How many wireless sensors can be used with the gateway?

Unlimited.

20. What frequencies do the wireless sensors communicate on?

The ZigBee®sensors operate worldwide on the 2.4 GHz band.

21. Do I receive a notification when a sensor battery level is low?

No, you do not receive a notification when the battery of the sensor is low. Please read the LOW BATTERY MODE section in the sensor’s manual.

22. What is the average battery life for wireless sensors?

The average battery life of a sensor is between 3 and 5 years under normal use.

Remember that the battery life can vary according to ambient conditions (high temperature, humidity, etc.).

23. What is the power consumption of the gateway attached to boat battery?

The consumption of the Gateway is:

Without the 3G USB dongle (if using Wi-Fi for internet connection) 250 mA on 12V systems.

With the 3G USB dongle plugged in the Gateway (if using 3G for internet connection) 800 mA on 12V systems.

24. What if I lost my gateway/sensor serial number?

Please contact Glomex technical support team

25. Is there a live customer support line?

Yes,

for any customer support issues

US/Americas you can call +39 0544 1935902  during normal business hours between 08:30-12:30 and 13:30-17:30 (GMT +1)

Europe/ROW you can call +39 0544 1935902  during normal business hours between 08:30-12:30 and 13:30-17:30 (GMT +1)

26. Where do I have to place the probe in the bilge?

Ensure that the sensor base is mounted far away from wet area and in a quiet area. Moreover, the sensor probe must be located over the highest position of the bilge pump float switch.

18. What version of iOS or Android is required to run ZigBoat™ app?

Minimum iOS 11 or higher is required

Minimum Android 5.0 (Lollipop) or higher is required

28. Can I extend/shorten the cable of the bilge sensor alarm module?

Yes, you can but please remember that you lose the warranty when the cable is cut, or the probe is open.

29. Does engine oil trigger the bilge flood sensor?

The engine oil is an insulator so it will not trigger the sensor.

30. Can I use magnetic door sensors on steal doors?

Yes, they can be installed on steal doors. It does not cause any magnetic problems.

31. Can I use door sensors on the deck for storage lockers?

Yes, you can use door sensor for any storage locker. It is however suggested to install the sensor inside of the locker for better water resistance.

32. How should I know if the battery sensor is set to 12V or 24V before use?

The Battery Sensor is set by default to 12V mode. To switch to 24V mode, please move the switch as indicated in the info sticker placed on the sensor.

33. Do I damage the sensor if I install it in with wrong voltage mode?

No, the sensor is not damaged if you select the wrong voltage mode but it will not work until the right voltage selection is made.

34. Is ZigBoat™ app free?

Yes, you can download the app for iOS and Android devices for free.

10. What should I do if I receive an alert on my mobile phone?

ZigBoat™ alerts you by push notification or SMS message when something goes wrong on your boat.

The push notification / SMS alerts repeat in 5 minute time intervals.

When you receive a notification, you should check the situation on board and be sure that you fix the problem.

Remember that the sensor status in the App. interface will not change until the problem is solved on board.

2. What does the ZigBoat™ Starter Kit / Connectivity Kit / Pro Kit include?

The ZigBoat™ Starter Kit includes:

  • 1x Gateway
  • 1x DC/DC step-down converter (24/12Vdc to 5Vdc)
  • 1x Bilge Flood Sensor (2xAAA batteries included)
  • 1x Porthole/Door Sensor (2xAAA batteries included)
  • 1x Battery Sensor (2xAAA batteries included).

The ZigBoat™ Connectivity Kit includes:

  • 1x Gateway
  • 1x DC/DC step-down converter (24/12Vdc to 5Vdc)
  • 1x Bilge Flood Sensor (2xAAA batteries included)
  • 1x Battery Sensor (2xAAA batteries included).
  • 1x USB Dongle for GSM/3G Connectivity

The ZigBoat™ Pro Kit includes (for US Only):

  • 1x Gateway – embedded Battery Backup and Cellular Module
  • 1x DC/DC step-down converter (24/12Vdc to 5Vdc)
  • 1x Bilge Flood Sensor (2xAAA batteries included)
  • 1x Porthole/Door Sensor (2xAAA batteries included)
  • 1x Battery Sensor (2xAAA batteries included).

3. Can I install it by myself?

Yes, just decide where to put the Gateway on your boat.

Use the right length of cable needed to connect the Gateway to a power source.

ZigBee®Sensors can be mounted with 3M adhesive tape (supplied) or with screws (not supplied)

4. Does it work without power supply?

The Gateway included in Pro Kit (available in U.S only) has a battery backup embedded and can work for few hours without power supply.

5. Do I need to shut down the system when winterizing?

No, you don’t. If you would like to continue protecting and monitoring your boat while stored, you can leave the system on if you periodically check and charge your batteries.

The average consumption of the Gateway is:

Without 3G USB dongle (if using Wi-Fi for internet connection) 250 mA on 12V systems

With 3G USB dongle plugged in the Gateway (if using 3G for internet connection) 800 mA on 12V systems.

6. Why should I buy the ZigBoat™ and not other systems?

  • It’s very easy to install and use
  • Cloudless: No cloud service and No user registration needed
  • Privacy: No privacy policy hassle and Data stored only in the Gateway
  • 1 to 1: Direct, encrypted and real-time peer-to-peer connection between a mobile device and the gateway
  • It’s almost totally wireless. No complicated cable connections and installations.
  • It has user-friendly interface on the ZigBoat™ mobile app is easy to see, easy to understand.
  • It has extended battery life. Sensors are working with very low consumption for up to 5 years.
  • You do not need any subscriptions. No long procedures to follow.
  • You do not have any additional data service fees. Completely yours, completely free.
  • You do not share any data on a cloud. Keep your data private with only peer to peer connection.
  • It offers the best price/value in the market.

7. Does it work anywhere in the world?

Yes, the ZigBoat™ works worldwide where as long as you have Internet access or 3G coverage.

8. Does the ZigBoat™ unit require a registration or data service plan?

No, the Zigboat™ system does not require any registration or monthly/yearly data subscription fees.

9. Are there any other sensors available?

Including the sensors in the Zigboat™ Starter Kit, the following sensors are also available to extend your system:

  • Smoke Alarm Sensor
  • Smart Plug Sensor
  • Heat Alarm Sensor
  • Motion Sensor
  • Smart Plug
  • Shore Power Sensor
  • ZigBee® GPS/Tracking
  • and many others in near future.

1. What is a Zigbee® network?

ZigBee® is the wireless technology used for sensor networks. It is a low-power, low data rate (250kb/s), short-range. This mesh wireless network provides extended battery life and is one of the best solutions for wireless controlling and monitoring applications.

11. Can I add additional people to push or SMS notification contact list?

Yes, both push notification and SMS support multiple users.

Push notifications:

Potentially, an unlimited number of mobile devices can receive push notifications from the same Gateway.

The ZigBoat™ app must be installed and the Gateway’s QR code must be scanned on each mobile device that wishes to receive notifications.

SMS notifications:

You can add up to 5 different Mobile Phone numbers to receive SMS notifications using the optional 3G Dongle.

12. Can I get a discount on my yacht insurance if I use ZigBoat™?

Yes, you can ask for that if it is accepted as extra protection in your insurance policy.

13. Can I monitor more than one boat at the same time?

In the ZigBoat App. you can monitor unlimited ZigBoat system simply adding each Gateway through scanning Q.R. Code

14. How do I know if there is an update for my app?

You will receive a push notification on your mobile device when an update is available.

15. Can I change the language on the ZigBoat™ app?

The ZigBoat™ app uses the same language as your mobile device. To change the app language you have to change your mobile device operating system language.

16. What is the right place for the Gateway on board?

The Gateway should be placed in a central area on the boat to have better coverage conditions.

It is not recommended to install the Gateway in the engine room or in wet or damp places.

17. Are the alarm notifications logged somewhere?

Yes, all push notifications are logged on your Gateway. You can read the last 100 notifications from the “Info” tab in your ZigBoat™ app. Your mobile device must be connected to the Gateway to read this list.