Dear Welvanautic, if you can write me to the service mail (email@example.com), and share me the QRcode to allowed me the possibility to connect on the unit I will check the unit to solve the issue.
The unti is connected on internet right? If no, can you connect it to an external wifi to allowed the weBBoat to surf on internet?
To help you, we need the unit be online and reachable from remote, and is necessary send via mail (in th service e-mail) the QRcode under the Zigboat gateway. We try to connect on it and force the unit to update.