Home Forums CamBoat Camboat constantly asking for login

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    • karlborges
      Participant
      Post count: 3

      When scrolling from camera to camera, I am normally asked to re-enter my user name and password. Camboat appear to not be saving my username and password, but more likely this is being requested due to a connection delay as it was less frequent when actually on the boat using the boat wifi. Any advice please?

    • glomexadmin
      Keymaster
      Post count: 102

      Hello,
      which version of the App are you using? iOS or Android?

      Thank you

    • karlborges
      Participant
      Post count: 3

      Hi. I’m using the latest iOS on an iPhone 12 Pro.

    • glomexadmin
      Keymaster
      Post count: 102

      Hi Karlborges, the fact the camera ask you to login avrei time you switch from camera to camera is normal.

    • karlborges
      Participant
      Post count: 3

      I continue to have a problem accessing cameras. I am sometimes asked for a password and contrary to what you have said, sometimes I am not when I swipe between cameras in the app. Surely you would only log-on to the Camboat CCTV system once, not for EACH individual camera? Riva installed this system and I must say that in my experience is difficult to set-up, user unfriendly. Given the high cost of installation, how can I get some proper customer service? Can I supply you with user name and password for system testing? Both Camboat and Zigboat are installed and within warranty. Thank you.

    • glomexadmin
      Keymaster
      Post count: 102

      Sure, to check the CamBoats is necessary send me the QRcodes of each cameras and the login of each cameras.
      Please send it to this address: service@glomex.it
      Remember this, the CamBoat need to be connected to a wifi that allowed it to surf on internet, without this I can’t reach it to chek.

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